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Frequently asked questions

Here are the questions I am asked most often before starting a project. If you cannot find your answer, write to me and I will help you.

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Plans and services

What is the difference between a landing page and a custom website?

  • Landing page (Basic Plan): a single homepage with 5 sections. It presents your work and makes it easy for people to contact you.
  • Custom website (Premium Plan): a homepage with 6 to 10 sections and up to 4 secondary pages, with a fully custom design.

Full details are in What each plan includes.

What is a section, and what is a secondary page?

  • A section is a block within the same page, for example, “About” or “Contact”. You reach it by scrolling down.
  • The hero section is the first thing visitors see when they land on your website: the title, a sentence that says what you do, and a button. It is like the cover of a book; the sections are the chapters.
  • What does not count as a section: the hero section and the contact and location sections are always included separately: they are not deducted from the sections in your plan. The Premium Plan also includes, separately, the availability section with the “open / closed” sign. The menu and the footer do not count either.
  • A secondary page is a separate page with its own address, for example, yourname.com/services. In the Premium Plan, each secondary page can have up to 3 sections.

Can I add more pages?

Yes. In the Basic Plan, secondary pages are quoted separately. The Premium Plan includes the homepage and up to 4 secondary pages; each extra secondary page is quoted separately. Anything else that is not included in the plan is also quoted based on what you need. You can request a quote here.

Do you use templates or WordPress?

No. Landing pages and custom websites are hand-coded from scratch, with no templates, WordPress, or database. That is why they load fast and have a unique design.

Will my website look good on phones?

Yes. All designs are fully responsive on phones and tablets.

Can my website have user accounts or a panel to edit it?

No. At the moment, I do not build projects with a database, which is what user registration, login, or a panel to edit the content would require. The contact form does work: messages are sent to your email.

Do you design online stores?

Only for businesses in Latin America, on Tiendanube (Nuvemshop in Brazil) and Empretienda. I do not design stores on other platforms, such as Shopify or WooCommerce. See the details in Spanish →

Prices and payments

How much does it cost?

Each plan has its price published in What each plan includes. It is a one-time payment, with no hidden costs.

Are there any monthly payments?

There is no mandatory monthly fee. The only recurring cost does not depend on me: your domain renewal, which you pay directly to the provider where you registered it.

If I publish your website on my hosting, it costs you nothing. If you want support after launch, you can sign up for monthly support: it is optional and has no minimum commitment.

How do I pay?

  • If you hire me directly, you pay a 50% deposit to get started and the remaining 50% on delivery. We agree on the payment methods together.
  • If you buy the plan in my online store, you pay at checkout: in a single payment or by credit card in installments. The number of installments depends on the options available in the store.

What happens if I cancel the project?

If you cancel once the work has started, the 50% deposit is not refunded, as it covers the hours already worked. Purchases in the online store have their own conditions, which you can find in the Terms and conditions.

What if I do not like the result?

That is what the rounds of adjustments are for: in each one you tell me what you would like to change and I fix it. If you are still not happy after using them, you can cancel the project. In that case the 50% deposit is not refunded, because it pays for the time I have already put in, and you do not have to pay the rest. The website is not delivered or published. The details are in the Terms and conditions.

Timelines and working together

How long does it take?

  • Basic Plan: 10 business days.
  • Premium Plan: 15 business days.

Delivery times are counted from when I receive all the material. The delivery time depends on what your project includes: these are the ones for each plan without extras. If you add extras or your project is more complex, we agree on it before starting. Need it by a specific date or sooner? We can agree on an urgent delivery, depending on my availability and at an additional cost.

What do I need to send to get started?

The text for each section, the photos or images, your logo, your brand colors, and your contact details.

Can I ask for changes?

Yes. While I build your project, rounds of adjustments are included: one in the Basic Plan and three in the Premium Plan. Changes that go beyond what was agreed at the start are quoted separately.

Domain and publishing

What is a domain, and who pays for it?

The domain is your website address, for example, yourname.com. You register it in your name and pay for it yourself, so it always belongs to you. I explain how to do it in the guide to getting your domain.

Where will my website be published?

You have two options:

  • I publish it on my Cloudflare account, at no cost to you.
  • If you already have hosting, I deliver the files ready to upload.

Does the website belong to me?

Yes. Once the full amount is paid, the design is yours to use. The domain is always in your name, and if you ever want to move your website elsewhere, I give you all the files.

After delivery

Can I edit the website myself?

Landing pages and custom websites do not have an editing panel. If you want to change text or images, just ask me, and I quote each update. You can request a quote here.

Will I get help after launch?

The Premium Plan includes 30 calendar days of free support after launch, for questions and minor adjustments. In the other plans, and after that period, you choose: if you need changes now and then, I quote each update at your request; if you need changes every month, you can sign up for monthly support, with no minimum commitment. It includes questions during business hours and up to 3 section updates per month. New sections or pages are quoted separately, and unused updates do not carry over.

Will my website appear on Google?

All plans include basic SEO setup to help search engines find and understand your website. Where it appears in the results depends on many factors outside the design, so I cannot guarantee a position.

Contact

Do you work with clients from other countries?

Yes. Prices are shown in US dollars, and I work in Spanish, English, and Portuguese. Projects in English and Portuguese are handled in writing, via WhatsApp or email.

When will you reply?

I am available on WhatsApp Monday to Friday, from 9 a.m. to 5 p.m. (Argentina time). I respond within one business day. Messages received outside my working hours are answered on the next business day.

Have another question?

Write to me on WhatsApp ↗ or through the contact form, and I will reply within one business day.

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